This policy explains the cancellation, transfer, credit and refund arrangements applicable to products, programmes, memberships, events and professional services purchased or arranged through chudeypride.com.
1. General Principles
Cancellation and refund eligibility depends on the type of product or service, whether delivery or access has commenced, the date of the request, costs already incurred and any specific terms stated on the relevant product page, proposal, registration page, invoice or service agreement.
Requests must be submitted in writing through an official email address and must include the purchaser’s name, email address, product or service, transaction date, payment reference and reason for the request.
Submitting a request does not automatically guarantee a refund. Each request will be reviewed against this policy and the applicable transaction terms.
Where an offer contains specific cancellation or refund terms, those specific terms take priority over the general provisions of this policy.
2. Digital Products
Digital products include electronic books, guides, reports, directories, toolkits, templates, recordings, downloadable resources and other electronically delivered materials.
Because access or delivery may occur immediately after payment, digital-product purchases are generally non-refundable once the download link, file, access details or protected content has been supplied.
A refund, replacement or corrective access may be considered where:
- The customer was charged more than once for the same transaction.
- Payment was completed but the product was not delivered or made accessible.
- The supplied file is materially defective or corrupted and a working replacement cannot be provided.
- The wrong product was supplied and the customer has not downloaded or used it.
- A refund is required under applicable mandatory law.
Dissatisfaction based solely on personal preference, change of mind, failure to read the product description, failure to use the product or an expectation not expressly included in the offer does not normally qualify for a refund.
3. Masterclasses, Workshops, Briefings and Live Programmes
| Timing of Cancellation | Normal Treatment |
|---|---|
| At least 7 calendar days before the scheduled commencement date | A refund, programme credit or transfer may be approved, less non-recoverable payment-processing charges and costs already incurred. |
| Less than 7 calendar days before commencement | A transfer to a later suitable edition or programme credit may be considered. A cash refund is not normally available. |
| After the programme has commenced | No refund is normally available. Access to remaining sessions or materials may continue according to the programme terms. |
| Failure to attend or participate | No refund is available for a no-show, missed session, late attendance or failure to use supplied access. |
Approved transfers are subject to availability and may be limited to one transfer per registration.
A participant who is removed for disruptive, abusive, dishonest, unlawful or materially inappropriate conduct is not entitled to a refund.
4. Events and Executive Dialogue Sessions
Ticket, registration and participation fees for events are subject to the cancellation terms stated for the particular event.
Where no separate terms are stated, cancellations received at least 7 calendar days before the event may qualify for a refund, transfer or credit, less non-recoverable transaction costs.
No refund is normally available for cancellations made within 7 calendar days of the event, failure to attend, late arrival, inability to travel or failure to meet entry, technology or participation requirements.
Registration may be transferred to another suitable participant before the event where written notice is provided and the replacement participant meets any applicable eligibility requirements.
5. Consulting, Coaching, Editing and Customised Services
Professional services may require an advance payment, commencement fee, deposit, retainer or full payment before work begins.
Once work has commenced, the customer is responsible for:
- Work completed up to the cancellation date.
- Time formally reserved for the engagement.
- Research, preparation, review or planning already undertaken.
- Approved third-party costs and non-recoverable commitments.
- Any cancellation charge stated in the proposal, invoice or service agreement.
Advance payments and deposits are not refundable to the extent that they have been applied to completed work, reserved capacity, preparation or approved expenditure.
Where the amount paid exceeds the value of work completed and non-recoverable commitments, the remaining balance may be refunded or credited following reconciliation.
6. Consultations and Scheduled Appointments
A consultation or appointment may be rescheduled without additional charge where at least 24 hours’ written notice is provided.
Cancellations or rescheduling requests made with less than 24 hours’ notice may be treated as used appointments and may require a new booking fee.
Failure to attend without notice is treated as a no-show and does not qualify for a refund.
Where we are responsible for missing or materially delaying an appointment, the client will be offered a replacement appointment, credit or refund as appropriate.
7. Memberships and Recurring Payments
A membership or recurring service may be cancelled before the next billing date to prevent a future renewal.
Cancellation stops future billing but does not normally create a refund for the current billing period or any earlier period.
No partial-period refund is normally provided where membership benefits, sessions, materials, access or reserved capacity were available during that billing period.
Where a recurring payment is taken after a valid and timely cancellation request was confirmed, the incorrect charge will be reviewed for refund.
8. Sponsorship Commitments
Sponsorship payments reserve agreed visibility, engagement opportunities, production arrangements and programme capacity. Cancellation terms will be stated in the applicable sponsorship confirmation, invoice or agreement.
Unless otherwise agreed in writing, sponsorship payments become non-refundable once public acknowledgement, design work, promotional placement, production, venue commitments, guest engagement or other agreed activation has commenced.
Where a sponsored programme is postponed, the sponsorship will normally be transferred to the rescheduled date or another agreed activation rather than automatically refunded.
9. Cancellation or Material Change by Us
Where we cancel an offer and cannot provide a reasonable replacement, rescheduled date, equivalent access or alternative delivery, affected customers will be offered an appropriate refund or credit.
Where a programme, event or session is postponed, customers will normally be offered:
- Access on the rescheduled date.
- Transfer to a suitable alternative edition.
- Credit towards another eligible offer.
- A refund where no reasonable replacement can be provided.
Changes to a speaker, facilitator, session sequence, venue, platform or delivery method do not automatically create a right to a refund where the essential purpose and value of the offer remain available.
10. Circumstances Outside Reasonable Control
Where delivery is affected by illness, emergency, natural disaster, public authority action, travel interruption, internet or power failure, civil disturbance, platform outage or another circumstance outside reasonable control, we may reschedule, adapt, postpone or provide an alternative form of delivery.
Refunds in such circumstances will be considered after evaluating the services already supplied, costs incurred, available alternatives and any mandatory legal rights.
11. Non-Recoverable Charges
Where a refund is approved, the refundable amount may exclude charges that cannot reasonably be recovered, including:
- Payment-platform or card-processing charges.
- Bank, intermediary and currency-conversion fees.
- Approved venue, travel, printing, production or supplier costs.
- Certified translation, media placement, advertising or other external services.
- Work, preparation or professional time already delivered.
12. Refund Review and Processing
Approved refunds will normally be returned through the original payment channel where technically and legally possible.
Refund processing may take 7 to 14 business days after approval. Banks, card issuers and payment platforms may require additional time before the amount appears in the recipient’s account.
Where a refund cannot be returned through the original channel, reasonable identity, transaction and account verification may be required before an alternative payment is made.
Refunds are made in the original transaction currency unless a different arrangement is agreed in writing. Currency fluctuations and third-party conversion charges are outside our control.
13. Payment Disputes and Chargebacks
Customers should contact us before initiating a payment dispute or chargeback so that delivery, access, cancellation or billing concerns can be investigated.
Access to products, programmes, memberships or services may be suspended while a chargeback or payment reversal is under review.
Fraudulent, dishonest or abusive payment disputes may result in termination of access and recovery of reasonable costs associated with the dispute.
14. Requesting a Cancellation or Refund
Rose Bridge Consulting Sociedade Unipessoal, Lda
Registered Office: Cidadela, Praia 7200, Cabo Verde
NIF: 210383097
Website: chudeypride.com
Corporate Email: [email protected]
General Enquiries: [email protected]
Telephone: +238 921 86 53 — Regular Calls & SMS
Effective date: July 2026